OgraNet

Support

We usually reply within one business day.

E-mailApp problems, import issues, privacy requests. Or use the form below.support@ogranet.tech
CompanyTIAMO Sp. z o.o.
ul. Dworcowa 16b u1
50‑529 Wrocław, Polandwww.tiamo.forum

Send us a message

Describe the problem and tell us how to reach you. We reply by e-mail.

Please don't paste your subscription link in full.

Questions about your subscription — balance, expiry, renewal, device limits — go to the provider that issued it. OgraNet is the client app; we do not operate the servers and cannot see or change your subscription.

What to include in your message

  • Your device model and Android version (for example Pixel 8, Android 15).
  • The OgraNet version — it is shown at the bottom of Settings.
  • What you did, what you expected and what happened instead. A screenshot helps.
  • The server you were connected to, if the problem is about speed or a particular site.
  • For connection problems: turn on Diagnostic mode in Settings, reproduce the issue, then open App logs and attach the exported file. The log does not contain your browsing activity.
  • Never send your subscription link or config in full. The host name and the first few characters are enough.

Common questions

Which subscriptions does OgraNet support?

Any standard subscription link (a URL that returns a server list) and single-server configs based on the Xray core — VLESS, including Reality and WebSocket/gRPC transports. If your provider gives you a link for other Xray-based clients, it works in OgraNet too.

The link says “invalid” when I paste it

Make sure you copied the whole link, without spaces before or after. Easiest is to tap the link on the same phone — OgraNet opens and imports it by itself. If your provider says the subscription has expired, renew it there and then tap Update subscription in the app.

“Access suspended” or “Device limit reached”

These messages come from your subscription provider. Suspended means the subscription balance is used up; device limit means too many devices share it. Renew or free a device with your provider, then tap Update subscription.

Connected, but sites don't load

Try another server from the list — pick one with a low ping. On restrictive networks switch to a server marked as Reality. If nothing helps, send us a diagnostic log as described above.

The connection drops on its own

Exclude OgraNet from battery optimization: Settings → Apps → OgraNet → Battery → Unrestricted. On some phones (Xiaomi, Huawei, Samsung) also allow autostart and lock the app in Recents. Then turn on Diagnostic mode and send us the log.

How do I move my subscription to a new phone?

Install OgraNet on the new phone and add the same link there. Then remove the subscription on the old phone in Settings if your provider limits the number of devices.

How do I delete my data?

Remove the subscription in Settings (or uninstall the app) — everything the app stores is on your device. We keep nothing about you unless you have written to support; to delete that correspondence, e-mail us from the same address — see the Privacy policy.